First Exams fully appreciate and respect the importance of privacy on the Internet. First Exams is totally committed to protecting the privacy and security of our customers and registered members. At First Exams all our customers’ and registered users’ personal information are kept safe and secure and we promise not to pass any of your personal details on to any third party without your consent except where it is part of providing a service to you - e.g. carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
Within First Exams we will only make your details available to personnel who require them to perform their role. All our employees (either temporary or permanent) work within a password protected environment, and will sign confidentiality clauses as a part of their contracts.
Information We Collect and How We Use It
Whenever you place an order or make a booking we need to know your name, telephone number, email, billing address, delivery address, credit or debit card details and the child’s current school. This allows us to process and fulfil your purchase and to notify you on its status.
If a physical delivery invloved, for international deliveries, express deliveries and special deliveries your telephone number may be given to our couriers.
When you enter a contest or other promotional feature we may ask for your name, address, telephone and email address so we can administer the contest and notify winners.
We may personalise your shopping experience by using your historical purchases on our website to shape future recommendations about our Services that we think you might be interested in. We also monitor customer traffic activity and site usage to help us develop the design and layout of the online store we think you will most enjoy.
If you have made a purchase from our website we may occasionally update you on our latest Services, news, changes to the website and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us when you become a registered member of First Exams. All First Exam’s members have the option to opt-out of receiving marketing communications from us.
First Exams may provide aggregate statistics about our customers, sales, traffic patterns and related site information as required by our investors, but these statistics will not include any personally identifying information.
Third Party Sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
While we make every effort to ensure that any personal information we collect from you is kept secure and processed lawfully, the internet is not a totally secure medium.
By using our website, you consent to the collection and use of this information by First Exams, and also acknowledge and agree that we shall not be held responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept such responsibility by the Data Protection Act of 1998.